Privacy Policy

1. Introduction and Scope

ling77 is committed to protecting the privacy and security of our users' personal information. This Privacy Policy applies to all data collected through our website, mobile applications, customer service interactions, and any other channels through which you access ling77 services. We collect and process personal data in accordance with international data protection regulations, including principles of transparency, purpose limitation, data minimization, accuracy, storage limitation, integrity, and confidentiality.

This policy should be read in conjunction with our Terms & Conditions and other legal notices posted on the ling77 platform. If you do not agree with the terms of this Privacy Policy, you should not use ling77 services. We reserve the right to update this policy periodically to reflect changes in our practices, legal requirements, or technological developments. Material changes will be communicated via email or prominent notice on our platform, and your continued use of ling77 services after such notification constitutes acceptance of the updated policy.

2. Information We Collect

ling77 collects various types of personal information to provide, maintain, and improve our services, ensure compliance with legal and regulatory requirements, and protect the security and integrity of our platform. The categories of information we collect include:

2.1 Information You Provide Directly

• Registration Information: When you create a ling77 account, we collect your full name, date of birth, email address, phone number, residential address, and chosen username and password. This information is necessary to establish your account and verify your eligibility to use our services.
• Identity Verification (KYC) Information: To comply with anti-money laundering regulations and prevent underage gambling, we collect copies of government-issued identification documents such as your Indonesian identity card (KTP), passport, or driver's license. We also collect proof of address documents (utility bills, bank statements) and selfie photographs for identity verification purposes.
• Payment Information: When you deposit or withdraw funds, we collect payment method details including bank account numbers, e-wallet account information, and transaction history. Payment processing may involve third-party payment processors who handle sensitive financial data in accordance with PCI-DSS security standards.
• Communication Records: We retain records of your communications with our customer support team, including live chat transcripts, emails, and WhatsApp messages. These records help us resolve issues, improve service quality, and provide evidence in case of disputes.
• User Preferences: We collect information about your gaming preferences, notification settings, language preferences, and other customization options you select within your account.

2.2 Information Collected Automatically

• Device Information: When you access ling77, we automatically collect information about your device including IP address, browser type and version, operating system, device identifiers, screen resolution, and mobile network information.
• Usage Data: We track how you interact with our platform, including pages visited, games played, bets placed, time spent on the site, click patterns, and navigation paths. This data helps us understand user behavior and optimize the user experience.
• Transaction Data: We maintain comprehensive records of all financial transactions including deposits, withdrawals, bets placed, winnings, losses, bonus claims, and account balance changes.
• Cookies and Similar Technologies: ling77 uses cookies, web beacons, and similar tracking technologies to recognize your device, remember your preferences, analyze usage patterns, and deliver personalized content. For more details, see Section 8 on Cookies.
• Geolocation Data: We may collect approximate location data based on your IP address to comply with geographic restrictions and verify that you are accessing our services from a permitted jurisdiction.

2.3 Information from Third Parties

• Payment Processors: We receive transaction confirmation and payment status updates from third-party payment providers such as banks (BCA, BRI, BNI, Mandiri, CIMB Niaga) and e-wallet services (OVO, DANA, GoPay, ShopeePay).
• Identity Verification Services: We may use third-party services to verify the authenticity of identity documents and detect fraudulent accounts.
• Game Providers: Gaming software providers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt) supply us with game outcome data and session statistics.

3. How We Use Your Information

ling77 uses the personal information we collect for the following purposes:

• Account Management: To create and maintain your account, authenticate your identity, process registration, and enable access to ling77 services.
• Transaction Processing: To process deposits, withdrawals, bets, and other financial transactions securely and efficiently.
• Regulatory Compliance: To verify your age (21+ requirement), identity, and residency in accordance with licensing requirements and anti-money laundering regulations. We maintain records as required by law and cooperate with regulatory authorities when necessary.
• Fraud Prevention and Security: To detect and prevent fraud, money laundering, collusion, bonus abuse, account takeovers, and other prohibited activities. We employ sophisticated monitoring systems to identify suspicious patterns and protect both ling77 and legitimate users.
• Customer Support: To respond to your inquiries, resolve technical issues, investigate complaints, and provide assistance with account-related matters.
• Service Improvement: To analyze usage patterns, understand user preferences, test new features, and optimize the performance and functionality of our platform.
• Marketing and Promotions: To send you promotional offers, bonus notifications, newsletters, and other marketing communications about ling77 services. You can opt out of marketing emails at any time by clicking the unsubscribe link or adjusting your account settings.
• Responsible Gaming: To implement responsible gaming tools such as deposit limits, self-exclusion, and reality checks. We may use behavioral data to identify signs of problem gambling and intervene with appropriate support resources.
• Legal Obligations: To comply with applicable laws, regulations, court orders, and requests from law enforcement or regulatory authorities.

4. Legal Basis for Processing

ling77 processes your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (providing gaming services as outlined in our Terms & Conditions).
• Legal Compliance: Processing is required to comply with legal obligations including identity verification, age verification, anti-money laundering checks, and regulatory reporting.
• Legitimate Interests: Processing is necessary for our legitimate business interests such as fraud prevention, security monitoring, service improvement, and direct marketing, provided these interests do not override your fundamental rights and freedoms.
• Consent: For certain processing activities such as sending promotional communications or using non-essential cookies, we obtain your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

5. Data Sharing and Disclosure

ling77 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with the following categories of recipients under strict confidentiality and security obligations:

• Payment Service Providers: Banks and e-wallet operators (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, etc.) receive necessary information to process deposits and withdrawals on your behalf.
• Gaming Software Providers: Game developers and platform providers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe) access limited user data to deliver gaming content and ensure fair play.
• Identity Verification Services: Third-party KYC providers assist with document verification and fraud detection.
• Customer Service Tools: We use third-party platforms for live chat, email support, and ticketing systems. These providers process communication data on our behalf under data processing agreements.
• Analytics and Marketing Platforms: We share anonymized or pseudonymized data with analytics providers to understand user behavior and measure marketing campaign effectiveness.
• Legal and Regulatory Authorities: We may disclose personal information to licensing authorities, law enforcement agencies, courts, or government bodies when required by law or to protect ling77's legal rights and interests.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity subject to the same privacy protections outlined in this policy.

All third parties with whom we share data are contractually obligated to protect your information and use it only for specified purposes. We conduct due diligence to ensure our partners maintain adequate security and privacy standards.

6. Data Security

ling77 implements comprehensive technical and organizational measures to protect your personal information against unauthorized access, loss, destruction, alteration, or disclosure. Our security measures include:

• Encryption: All data transmitted between your device and ling77 servers is encrypted using industry-standard SSL/TLS protocols. Sensitive data stored in our databases is encrypted at rest.
• Access Controls: Personal information is accessible only to authorized personnel who require access to perform their job functions. We implement role-based access controls and regularly review access permissions.
• Secure Infrastructure: Our servers are hosted in secure data centers with physical security measures including surveillance, access logs, and environmental controls.
• Monitoring and Logging: We maintain security logs and monitor systems continuously for suspicious activity, unauthorized access attempts, and potential security breaches.
• Regular Audits: Our security practices undergo regular internal reviews and external audits to identify vulnerabilities and ensure compliance with industry standards.
• Employee Training: All ling77 staff receive training on data protection principles, security best practices, and their responsibilities under this Privacy Policy.

While we strive to protect your information using industry best practices, no method of transmission or storage is 100% secure. You also play a role in protecting your account by maintaining strong passwords, not sharing login credentials, and logging out after each session, especially on shared devices.

7. Data Retention

ling77 retains personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: While your account remains active, we retain all associated personal information and transaction history.
• Closed Accounts: After you close your account, we retain certain information for regulatory compliance purposes (typically 5-7 years depending on jurisdiction) and to prevent reopening of self-excluded accounts.
• Transaction Records: Financial transaction data is retained for at least 7 years to comply with anti-money laundering regulations and tax reporting requirements.
• Marketing Data: If you opt out of marketing communications, we retain a record of your opt-out preference indefinitely to honor your request.
• Support Communications: Customer service records are typically retained for 3-5 years to maintain service quality and resolve potential disputes.

After retention periods expire, we securely delete or anonymize personal information so that it can no longer be associated with you.

8. Cookies and Tracking Technologies

ling77 uses cookies (small text files stored on your device) and similar technologies to enhance your user experience, analyze site traffic, and deliver personalized content. Types of cookies we use include:

• Essential Cookies: Required for basic platform functionality such as authentication, session management, and security features. These cookies cannot be disabled without affecting site functionality.
• Performance Cookies: Collect anonymous usage data to help us understand how visitors interact with ling77 and identify areas for improvement.
• Functional Cookies: Remember your preferences (language, currency, game favorites) to provide a personalized experience.
• Marketing Cookies: Track your activity across websites to deliver targeted advertisements and measure campaign effectiveness. These cookies require your consent.

You can manage cookie preferences through your browser settings or our cookie consent tool. Note that disabling certain cookies may limit your ability to use some ling77 features.

9. Your Privacy Rights

As a ling77 user, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: You can update or correct inaccurate personal information through your account settings or by contacting customer support.
• Right to Erasure: You may request deletion of your personal information, subject to legal retention requirements and legitimate business needs.
• Right to Restrict Processing: You can request that we limit how we use your personal information in certain circumstances.
• Right to Data Portability: You may request a copy of your data in a structured, commonly used, machine-readable format.
• Right to Object: You can object to processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time without affecting prior lawful processing.

To exercise any of these rights, please contact our customer support team via email at [email protected] or through live chat. We will respond to requests within 30 days.

10. International Data Transfers

ling77 operates internationally and may transfer your personal information to servers and partners located outside Indonesia. When we transfer data across borders, we ensure appropriate safeguards are in place including standard contractual clauses, adequacy decisions, or other legally approved transfer mechanisms. All international data transfers comply with applicable data protection laws.

11. Children's Privacy

ling77 services are strictly intended for adults aged 21 and over. We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that a user is underage, we will immediately close the account and delete associated personal information. Parents or guardians who believe their child has provided information to ling77 should contact us immediately.

12. Changes to This Privacy Policy

ling77 may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. We will notify you of material changes via email or prominent notice on our platform. The "Last Updated" date at the top of this policy indicates when it was most recently revised. We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 through the ling77 platform
• WhatsApp: Contact customer support via live chat for WhatsApp details

We take all privacy inquiries seriously and strive to respond within 24-48 hours.